SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Tech Zone (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarttech-zone.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Remote with iPhone 5S does not work only volume
Order received. My Samsung A50 big was not climbing.
Everything came whole. But they took 2.5 months!
Great product, thanks
The glasses came, but one lens fell off while the glasses were driving. So a little scratched the lens, but after installing it in place, it seems that everything works fine and scratches are not visible
Very quickly came, in excellent condition. With the remote control, with applications for the work of glasses too. Only it is not possible to adjust the clarity, the eyes are hard, then pushes.
The store is well done, the goods came clearly as in the description everything works. Seller recommend. I'll order my friends later.
Before you take check whether there is a gyroscope sensor on your smartphone. without it, a useless thing. the store did not mention it, although he was obliged to specify in the product descriptions a mandatory check of the presence of a gyroscope on the smartphone.
Glasses are good. 4RE stars because the middle of the image is very clear, and on the edges a little cloudy. But viewing it does not interfere. And by itself, the glasses crush my nose and breathe is not comfortable. And so I did not regret what I bought. I advise everyone
I ordered two glasses, one husband, the second friends. Excellent, husband and child are satisfied, well packed, came quickly
Very good product although it takes more than a month to arrive but works properly
Worked with Redmi Note 7 and Vivo, with Samsung did not work. Cool thing)
Great glasses
Bought as a toy for children) with the task cope)
I order the second time and the second time the goods are in perfect condition!))) before Tula it was almost a month. Packing good (foam box). There is even a cloth for rubbing lenses, which is very pleasing. All instructions (from glasses and remote control) are in place and without the Russian language, oddly enough. Batteries for the remote are not included, as expected. With the console itself had to get mad, but in general everything works and is well synchronized. On glasses there are all films and inscriptions. Headphones are excellent. The sound is powerful enough, which is also a big plus for such a price. In general, the goods are very satisfied. Seller respect and thank you